Privacy Policy

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer, and store your personal data.

Third-Party Websites

Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling, and processing personal data might be different from ours.

We’re An Open Platform

Because we’re an open platform, when you write a review, the review and your Software Review profile will be visible to anyone who visits our platform. By clicking on your profile, such visitors can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and your product photos or videos. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. So please remember that depending on the information you add to your Software Review profile and the username you choose, you may or may not be anonymous.

Personal Data We Collect

Personal data is any information that relates to an identifiable individual. When you create a Software Review user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:

Contact information: Your name and email address or any other contact details you may provide to us from time to time.

Device and location information: Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.

User account information: Your username, password, photo, location and preferred language.

Business account information: Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers.

Usage and profiling information: Your Software Review search history, how you've interacted with our platform, or emails we send to you, including time you spend on our site, features or functions you’ve accessed, marketing emails you’ve opened and links you’ve clicked.

Information about reviews and ratings, including:

  • Which business you reviewed.
  • Which product you reviewed.
  • Whether you wrote a service review, a location review, or a product review.
  • Your review content and star rating.
  • Your product photos or videos (if you provide them together with your product review).
  • The location of the business you reviewed.
  • The dates you wrote your review, made any edits, or deleted the review.
  • Your reference number, order ID or similar (if you or the business provided one).
  • If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.

Information about views, likes, and how useful your review is for others: How many people read your review, and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.

Information about reports and replies to reviews from your business account: Your name, company details, the information you state in reply to a review, which reviews you reported, the reason for the report, and the date of the report.

Your Verification Data:

  • Information about whether your user account or your business domain is verified (your verification badge).
  • Data provided during the verification process for consumers and verification process for businesses:
  • Your first and last name.
  • Images of the documents you submitted.
  • Number and date of expiry of the documents you submitted.
  • Information about questions you asked on a business’s website:
  • Which business you ask a question?
  • The product you asked the question about.
  • The content of the question.
  • The date you asked the question.
  • The business’s response to the question.

How do we keep your personal data secure?

Keeping your personal data secure is our highest priority. We use various organizational, technical, and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.

We’re always working to improve our security practices and policies, and we will update this information as these practices evolve over time.

Your Rights

If you've got a Software Review user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your email subscription preferences.

You also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person or if you ask us to delete information that we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. 

Access And Download Your Personal Data

If you have a Software Review user account, you can log in to see and download information related to your account, including your reviews. If you have a business account on Software Review, or if you don’t have an account at all, you can email privacy@softwarereview.com and request information about your personal data.

Correction And Deletion Of Your Personal Data

If any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can correct, edit or delete the information yourself via your Software Review user account. Otherwise, you are welcome to email privacy@softwarereview.com requesting to correct or delete your information.

Other Rights

In addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes).

Where we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Software Review processing your data, this will not affect any processing which has already taken place at that time.

Changes To This Policy

We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.

If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy.