Terms of Use 

Introduction

Software Review is an open-to-all online platform that brings businesses and consumers together to foster trust and inspire collaboration. We're free to use, open to everybody, and built on transparency.

Before using our platform, we ask that you read these terms of use (which we will refer to as the “terms” going forward) so that you understand what we expect from you - and also what you can expect from us. These terms refer to the following policies, guidelines, and rules, which also apply to your use of our platform:

  • Our Privacy Policy explains what data we collect when you use our platform and how this is handled.
  • Our Guidelines for Reviewers outline how you should (and shouldn’t) use our platform.
  • Our policies, operating rules, and codes are published on our platform.

Whether you are using Software Review to simply browse and search for businesses or reviews, list your business or any software, or whether you want to submit a review yourself, then you’ll need to accept these terms so it’s clear what your legal rights and obligations are. Your access to and use of our platform is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree or cannot comply with these terms, you must not access or use our platform. To be clear, your use of our platform in any way will be governed by these terms.

You agree to these terms by doing one or more of the following: (a) browsing, accessing, searching, writing a review, or otherwise using our platform; or (b) clicking a box or button or providing any other kind of positive affirmation that you agree to these terms.

Just so you know, words or expressions defined in “quotation marks” have the same meaning each time they are used in these terms.

Joining and using Software Review

We explain below how to access and use our platform.

  • You and Software Review: When we say “you” or “your”, we mean the person browsing, accessing, searching, writing a review, or otherwise using our platform. When we say “Software Review”, “we”, “our” or “us”, we mean the Software Review entity that you contract with under these terms, which depends on where in the world you are accessing our platform from. 
  • Third-party products and services: We may use, present to you, and/or link to third-party technology, products, and/or services on our platform. We do not endorse or make any guarantee or promise and do not assume any responsibility for any such third-party technology, products, and/or services. Please note that we can’t guarantee that our platform will be compatible with your browser, network, or computer setup.
  • User account: In order to leave a review, comment on, like, or flag a review and/or take any other action on our platform (except browsing), you must first create a user account. You are only permitted to create one user account. Your user account is personal to you and must not be transferred to anyone else.

In order to create a user account, you will need to sign in to the platform using either your Facebook or Google account or alternatively using your email address and the verification code that we will send to you. Sometimes, your account will be automatically created and pre-filled with your name.

You will also be required to choose a username that will be displayed on the platform whenever you write a review, comment on a review, or produce user-generated content, including any review, image, or other content created by or originating from you on the platform (“user-generated content”). Your username allows you to be identified by others. Remember that if you use your real name as your username, this could reveal your identity. Your username must not contain:

  • anything harmful, hateful, discriminatory, defamatory, obscene or illegal;
  • the terms “Guest”, “Admin”, “.dk” or “.com” etc.; and
  • characteristics belonging to someone else or a third party, such as the name of someone other than you.

You take full responsibility for controlling who accesses and uses your user account. For example:

  • You should not allow any other person to access or use your user account and you should not share your login details, including your email address and verification code, with anyone else. If you suspect any of your user account login details have been stolen or misused, then let us know immediately by contacting us using this form.
  • You promise that you’ll keep all information connected with your user account (including your email address) up to date and complete. If you would like to change your username, then you can do this yourself by logging into your user account.
  • You’re responsible for all activity connected with your user account, including any reviews, comments, and any user-generated content.
  • You may also choose to verify your identity by following the quick and easy steps on our platform. During the verification process, you’ll be asked to select a photo ID, take a picture of your chosen ID, and take a selfie. Your information is handled safely and securely, as explained in our Privacy Policy.

Your key responsibilities: You must comply with the following requirements when using our platform:

  • You agree to use our platform only in line with these terms, our Guidelines for Reviewers, and our policies.
  • You must be over the age of 18 years old.
  • You must not undermine the security or integrity of our platform.
  • You must not use our platform in any way that might impair its functionality or interfere with other people’s use.
  • You must not introduce or upload anything to our platform that includes a virus or other malicious code.
  • You must not write, submit, or be involved in the procurement of fake reviews. By fake reviews, we mean reviews that don’t reflect a genuine service or buying experience with a business or reviews that have been left in an attempt to manipulate consumer perception or negatively target a particular business.
  • You must not do anything that might be misleading, offensive, violates any law, infringes on the rights of others, or does not comply with our Guidelines for Reviewers and our policies.
  • You must not modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract the source code of any part of our platform.
  • You must not act in a manner that is abusive or disrespectful to a Software Review employee, partner, customer, or other users of the platform. We will not tolerate any abuse or bullying of our Software Review employees in any situation and that includes interaction with our support teams.
  • You must not write reviews that are of a marketing nature and/or use our platform for marketing purposes, including in relation to yourself or any services, products, and/or businesses.
  • You must not use our platform for the purposes of developing or providing any service or functionality that competes with our platform.

Our Guidelines for Reviewers and Policies: When accessing or using our platform, you must respect and follow our Guidelines for Reviewers and our policies. We can update and make changes to our Guidelines for Reviewers and our policies at any time without notice to you and any changes that we do make will immediately apply to you without any further positive acceptance, confirmation or action by you.

What Software Review owns: We own everything on our platform except content owned by others, like the reviews on our platform. Our ownership includes all rights in the design, compilation, and look and feel of our platform, including any logos, graphics and trademarks (“our brand”). You agree not to copy, distribute, modify, or otherwise use any of our platform content or our brand in any way not expressly permitted by us. This means you are not allowed to use our brand or any other content on our platform, including TrustScores and reviews submitted by other users unless we specifically say you are authorized to use them.

Software Review’s right to use your user-generated content: By creating, submitting, posting or displaying user-generated content on our platform, you grant us a license to use, modify, publish, and display such user-generated content anywhere in the world in any way, without any restriction and without any payment to you. You also agree that this license allows us to make your user-generated content available to other companies or individuals, including our customers, for any purpose, such as the syndication, distribution, promotion, or publication of such user-generated content. You also grant us a right of action to bring an action for copyright infringement against anyone who uses your user-generated content without first receiving permission from you and/or Software Review. 

Feedback: We appreciate any feedback, ideas, and suggestions from you about our platform (“feedback”) and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote, and/or refer to that content or feedback at our discretion.

Impartiality: We love you using our platform to share, browse, hear, and learn about the businesses featured through our role as an online intermediary. When using our platform, you must only provide authentic and unbiased reviews and user-generated content that complies with our Guidelines for Reviewers at all times.

Keeping it confidential: While using our platform, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect each other’s confidential information from being accessed by unauthorized individuals, entities or other third parties, except to the extent we share this with our affiliates (that is, any companies that we are connected to (“affiliates”)) and/or you provide feedback which shall not constitute confidential information.

Disclaimer and Liability

These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.

  • WE ARE RESPONSIBLE TO YOU ONLY FOR FORESEEABLE LOSS AND DAMAGE CAUSED DIRECTLY BY US. TO THE EXTENT THAT WE FAIL TO COMPLY WITH THESE TERMS, WE WILL BE RESPONSIBLE FOR YOUR FORESEEABLE LOSS AND DAMAGE. OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT OF £100.00 (ONE HUNDRED BRITISH POUNDS STERLING).
  • WE CANNOT GUARANTEE THE PLATFORM WILL BE AVAILABLE AT ALL TIMES. THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.